What is the difference between Traditional and AI Agent workflows?

Traditional workflows follow an explicit graph. AI Agent workflows can choose among permitted commands, while the same deterministic runtime enforces actions, approvals, waits, transfers, and human handoff.

Is Arabic a first-class experience?

Yes. Tawasol is designed for Arabic and English, including RTL layouts and regional language patterns for Egypt and the GCC.

Can AI send or change anything it wants?

No. Every action is explicitly disabled, simulated, approval-required, or automatic. Sensitive operations stay governed and auditable.

How do we get started?

Create a workspace or book a guided demo. We will help you choose one high-value conversation flow, connect the right channel, test it, and launch safely.

Arabic-first conversational CX · Built for MENA

Every conversation.One intelligent flow.

Tawasol brings your channels, team, customer context, and governed AI workflows into one workspace — so customers get the right answer without losing the human touch.

Start free

connected channels

workflow modes

unified customer view

For growing teams in Egypt and the GCC · Arabic and English from day one.

Live routingUnified Inbox

Sara · WhatsApp09:42

Can I exchange my order in Cairo?

Returns workflow matched96%

AI reply ready

Policy checked

Human takeover stays one click awayReady

Built for real customer conversations across MENA

E-commerce
Retail
F&B
Hospitality
Services
Growing support teams
E-commerce
Retail
F&B
Hospitality
Services
Growing support teams

The platform

A customer experience operating system

Tawasol turns scattered messages into one visible, governed flow from first contact to resolution.

Unified Inbox

One customer. One timeline.

See messages, comments, channel identities, customer memory, tickets, ownership, and workflow state together — without making your team hunt across tabs.

Shared team inbox

Smart queues

Customer timeline

Tickets and ownership

Live conversations

WhatsAppInstagramWeb chat

WhatsApp · Sara
Exchange request · Cairo
Returns
Instagram · Omar
Product availability
Sales
Web chat · Laila
Order status question
Support

Governed Workflows

Automate the work. Keep the rules.

Build explicit Traditional workflows or flexible AI Agent workflows. Both run through the same durable engine with permissions, approvals, retries, and human fallback.

Traditional + AI Agent

Action permissions

Approvals and waits

Test before publish

Returns workflow

Detect intent and order

Check return policy

Resolve or hand off

Human + AI

AI assists. Your team owns the relationship.

Let AI handle repetitive conversations and draft private suggestions. When nuance matters, a human takes over with the entire customer story already visible.

Private AI suggestions

One-click takeover

Context-preserving handoff

Full audit trail

Agent assist

Suggested replyPrivate

Absolutely — your order is eligible for exchange. I can guide you through the next step.

Human lock enabled · automation paused

Conversation Intelligence

Learn from what customers actually say.

Track intent, sentiment, language, outcomes, handoffs, knowledge gaps, and workflow performance so every resolved conversation improves the next one.

Arabic + English

Intent and sentiment

Knowledge corrections

Outcome analytics

Today

Resolved

6.2h

Human time saved

93%

Clean handoffs

Arabic, Egyptian, Gulf, Arabizi, and English context

Go live without rebuilding your operation

Connect what you already use, teach Tawasol your business, then automate safely.

Connect

Bring in your channels, website, team, and existing customer context.

Teach

Review brand knowledge, products, policies, languages, and routing examples.

Launch

Test and publish Sales, Support, Returns, or Complaints workflows.

Improve

Use conversations, corrections, and outcome insights to get better every day.

A rollout that fits your team

Start focused, prove the workflow, then expand channels and automation when you are ready.

Pilot
One core channel, guided setup, and a focused workflow for teams validating their first CX automation.
Team
Unified inbox, multiple workflows, shared knowledge, roles, approvals, and customer intelligence.
Scale
More channels, advanced integrations, action governance, reporting, and tailored rollout support.

Early-access plans are tailored to your channel mix, team size, and automation scope.

Create workspace

Questions, answered

The platform supports WhatsApp, Instagram, Facebook, TikTok, X, SMS, email, and web chat adapters. Availability depends on each provider connection and your rollout.

Make every conversation feel connected.

Give customers faster answers and give your team the context, control, and calm they need.