01
Knows your business.
Shape your agent with DNA: your brand, policies, and connected store information. Clear context makes for better conversations.
Business DNACustomer experience, with understanding
Every customer.Understood.
AI that knows your business, speaks your customers’ language, and keeps your team in control. Across your connected channels.
Arabic-first. Built for Egypt and the GCC.
A closer look at Tawasol
Tawasol.Your workspaceAI agent activeNour Hassan
WhatsApp · Product question
Your agent is handling this conversation
Customer conversations and clear ownership, in one place.
Illustrative product preview · Sample conversations
Meet customers where conversations happen.
WhatsAppInstagramMessengerWeb chat
Available actions depend on each connected channel.Your team. A connected experience.
Less repetition. More connection.
Give everyday questions a thoughtful answer. Give your team the context and space to handle the conversations that matter.
02
Keeps opportunity in view.
Capture customer details and purchase intent in Customers, with Google Sheets as an optional lead destination.
Customers & leads03
Respects the human touch.
Choose the events your agent handles and when to escalate. Your team can claim a conversation and take it from there.
Human on the LoopBuilt around your business
Your voice. Your knowledge. Your AI agent.
Bring your brand context and connected tools together. Tawasol uses what your business actually knows to help your customers take the next step.
See how setup worksYour business DNA
Brand profilePersonality, tone & business facts
PoliciesAnswers your team stands behind
ShopifyLive catalog & policy answers
Google SheetsAn optional destination for leads
Your AI agentConnected to your businessShopify checkout stays on your storefront. Order requests go to your team.
Arabic is the starting point
Their words. Your understanding.
Egyptian, Gulf Arabic, Arabizi, or English. Let customers speak naturally, with an agent designed for the way people communicate across the region.
One question. Four ways to ask.
أهلًاوسهلًا.
Built in Egypt. Made for conversations across MENA.بتوصلوا القاهرة؟ والتوصيل بياخد قد إيه؟
Tawasol AI agent
أيوه، بنوصل القاهرة خلال يومين لـ٣ أيام عمل، حسب سياسة التوصيل عندنا.
Illustrative replies using sample business policies.
A considered start
From your business to your first conversation.
- 01
Give it context.
Add your brand profile and business policies to DNA. Connect Shopify for live catalog and policy answers.
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Choose its role.
Connect your channels, select the triggers your agent may handle, and set lead destinations and handoff rules.
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Test. Refine. Go live.
Try conversations in the agent’s test chat. Review its answers, refine the setup, and enable it when you’re ready.
A little more clarity
Good questions. Straight answers.
Have something else in mind?
01What does Tawasol help my business do?
Tawasol brings customer conversations, AI agents, business DNA, customer records, and human handoff into one workspace. It helps SMBs in Egypt and the GCC answer questions and capture leads across connected channels.
02Which channels can I connect?
Tawasol supports WhatsApp, Instagram, Facebook, and web chat. Available triggers and actions depend on the channel and connection. You choose which supported events your AI agent is allowed to handle.
03How does the agent know what to say?
You provide business context through DNA, including your brand profile and policies. A connected Shopify storefront can supply live catalog and policy information. When the necessary information is missing, the agent should ask for clarification or hand off.
04Does Tawasol place orders or process refunds?
No. Tawasol can guide customers to your storefront checkout or capture an Order Request for your team. It does not create Shopify orders, issue refunds, or cancel orders.
05Can my team take over a conversation?
Yes. Your team can claim a conversation in the shared inbox. The AI then stops replying while the conversation is human-owned. Handoffs and requests that need attention appear in Human on the Loop.
06Are social automation templates available?
The guided Automations experience is in development. It will be separate from AI Agent triggers. Today, you can configure supported inbound triggers for your AI agent; we do not present upcoming automation templates as live features.
Make every conversation count
Closer to your customers. Further with Tawasol.
Build a customer experience that understands your business—and the people behind every message.
Explore Tawasol, or talk through your business with us.